COVID 19 Policy

As the situation with the COVID 19 pandemic is evolving on a day to day basis everyone at Ionic Pillowcase will continue to adhere to the Government guidelines, and have already received additional education and training on hand hygiene, and respiratory etiquette so please be assured that we are doing utmost to ensure a safe as possible work environment.

Due to unprecedented demand and ensuring our staff remain safe as we process your orders, we are running a little behind. Our warehouse team are working hard to ensure you receive your order as soon as possible but please expect up to a 48 hour delay to the dispatch of standard delivery orders.

All our carriers are following the advice and guidelines from the government and prioritising the safety of the public. As a result of this our carriers are providing contactless deliveries but are also experiencing some delays. We would ask you to allow up 15 workings days to receive your order please. If you have not received your order by the fifteenth working day please do not hesitate to contact us on the email - hello@ionicsilkspillowcase.com for assistance.

We are currently offering complimentary worldwide standard delivery with expected delivery times of between 2 - 15 working days.

 

Love and thanks,

Team Ionic